Looks can be deceiving.
I say that, having typed on my other blog this afternoon that our hotel here in Montreal was stunning. And it is, visually. As far as the amenities and staff - I’m unimpressed.
For starters, when we were looking online, weeks ago, for a hotel in Montreal, we specifically chose THIS hotel because it had several things we not only needed, but wanted. In the needs columns:
- Free breakfast (eating out gets to be expensive each morning)
- Coin laundry in the hotel (we knew bringing enough clothing to last the whole 9 days would be too much, so we packed enough to get us halfway through)
In the wants columns:
- Close to downtown, or in downtown
- A pool for the kids
When we checked in, my husband asked the front desk about the coin laundry, and was told there wasn’t one, but that we could walk 5 blocks to one. He was also told there was a breakfast, but it wasn’t free. Hmm…that didn’t sound right, but we needed to eat and laundry and food for the morning wasn’t the priority right then and there. We set the a/c in our room to frigid and left to find some grub. When we returned, the a/c wasn’t really blowing, and it was downright warm in our room. It was almost 11pm, so I called the front desk and asked about 3 things - the a/c, the laundry, and the breakfast.
The front desk clerk told me he would send someone up within 10 minutes to check the a/c, and that our ‘package’ didn’t include breakfast, and that the coin laundry was on either floor 2, or floor 3. The problem with that is that the website says, “FREE BREAKFAST” without a mention of a package. The other problem? I searched floors 2 and 3 and found no laundry. I went to the front desk and complained in person. I was told that we could get free breakfast after all (squeaky wheel?) and that the laundry was on the 4th floor. (How does the hotel staff NOT know where the coin laundry is?
So I go BACK upstairs to my room, get the laundry, the soap, and go to the 4th floor. Dump in the soap, clothing, and put in the money - nothing. Wait, do a dance, sing a song - still nothing. Go back down to 1st floor, and now I am irritated, as you can only imagine. Their solution? Check into it tomorrow and reimburse me the $2.
Again, I’m not impressed with that.
So I go back to the 4th floor, stuff clothes back into bags, and head to my room, where I rinse soap off my jeans. You can BET that the hotel chain is getting a letter from me once our stay is over. Not only were both of the machines for laundry not working, but one wasn’t marked, so I’m stuck with soapy clothes and a trip to a coin laundry five blocks away.
Oh, and that a/c issue? Our thermostat is set on 10 degrees C. I should have icicles coming off my nose at that temp. Instead, it’s barely cool, and the hotel’s solution was to give us a fan to make it through the night. A freaking fan?! I’m way hot, and I don’t mean just from the broken a/c, either.
I absolutely hate issues like this, and it’s inexcusable when you’re paying close to $150 a night for your room. The fact that the staff had an apathetic “oh well” attitude about everything makes me even more upset.