Our second stop on our Canadian vacation was Montreal. We left Toronto and made the drive east towards the city, arriving in the late afternoon. We stayed for 3 nights, beginning Friday June 22nd, at the Doubletree by Hilton Montreal Centre-Ville, located at 505 Sherbrooke Street East in Montreal.
Price: After comparing prices on the major travel websites, I booked the room directly through the Doubletree website, paying $125USD per night, for 2 rooms. The rooms at this hotel were not suites, but the hotel did offer free breakfast and a coin laundry, which we felt was a good trade off for not having a microwave and fridge in the room. We received a small discount off the regular room rate by selecting the “Get Going Canada” rate.
Location: While the hotel wasn’t located right downtown, in the middle of the hustle and bustle, the location was excellent. Two metro stops away from the center of Montreal, and the metro station was under our hotel! It was nice being on a quiet street, filled with residences and offices. My only complaint about the location is that there wasn’t much to eat in the immediate area. It was perhaps a 10 minute walk away, but not bad.
Cleanliness: This hotel was perfect. Beautiful lobby, clean corridors (with fresh paint, even!) and perfect rooms. I let out a huge sigh of relief when we entered our room and saw that everything in it, from the bedding to the furniture was in pristine condition.
Staff: Here’s where I have mixed feelings. Some of the staff was helpful, others…well, they were clueless. The hotel website stated there was a coin laundry, so my husband inquired about it, only to be told it was 5 blocks away! I looked at the website again and verified it said coin laundry on site, and called the front desk again to inquire. The first person I talked to claimed there wasn’t one, then the manager said there WAS one, but they weren’t sure where it was - perhaps the 2nd or 3rd floor? (How exactly does one manage a hotel without knowing where the coin laundry is?) When I had an issue with the laundry (see below) their response was apathetic.
Amenities: The pool was inside but large, and heated. The kids enjoyed it quite a bit. We had fantastic views of the city from our room as well. After searching the 2nd and 3rd floor for the coin laundry, I went back to the front desk to inquire where exactly it was - keep in mind I was dragging a bag containing dirty laundry and detergent. One of the staff finally left the desk to walk me upstairs, where we found the laundry on the 4th floor. I put in clothing, and put in soap, and put in coins…and discovered it was BROKEN! Thoroughly infuriated by now, I trudged back downstairs and complained that now I had dirty, soapy clothes. Their response was that they would let me know when the machine was fixed. Grrr!
The hotel also boasted free breakfast, but the first person we asked about it said they would have to check our “room plan” to see if we were eligible. Again, I verified on the website that continental breakfast was offered to all guest, and complained, and magically our breakfast passes appeared.
Comfort: Doubletree excels when it comes to comfort. The bedding and mattress we slept on were FABULOUS. However, the a/c didn’t work right in our room for the duration our stay. Despite multiple complaints, the manager’s only solution was to provide a single fan for our room.

Overall rank: On a scale of 1 to 10, the Doubletree by Hilton Montreal Centre-Ville receives a 7. It could be much higher, had the staff not been quite so inept.